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PRODUCT INFORMATION

Prices of goods and services and delivery and other charges displayed on the Combe Asia-Pacific P/L website are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

PLACING AND ACCEPTING ORDERS

Orders will not be despatched until payment in full has been received and Combe Asia-Pacific P/L is satisfied with the integrity of the order.

Without limiting the operation of any other Terms and Conditions herein, Combe Asia-Pacific P/L is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us (“your offer”). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

CANCELLATION BY US

We reserve the right not to provide goods or services, terminate accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

CANCELLATION BY YOU

If you need to cancel an order, please contact us immediately on 03 9823 8001. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion.

Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

DELIVERY

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with courier partners who we believe will always do their best to deliver products by the estimated delivery date.

It is the responsibility of the customer to inform Combe Asia-Pacific P/L if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.

As a guide only, our couriers attempt to deliver to business addresses between 9am and 5pm, and to home addresses up until 6pm. Unfortunately, we are unable give a guaranteed time of delivery.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

RETURNS AND EXCHANGES

You or the recipient of an order may return an item that has been purchased from Combe Asia-Pacific P/L because you have changed your mind or are unhappy with the product.

If you return goods via an Australia Post Office, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Except where required by law, all returned products must be:

  1. Unused, unopened and in original condition
  2. Undamaged
  3. Returned within 30 days of delivery
  4. In a saleable condition upon return

In the event of a return by you or the recipient of a Combe Asia-Pacific P/L product, we will refund your money by cheque or money order. However, you will pay the delivery costs of the return to Combe Asia-Pacific P/L and re-delivery to you. We will not refund initial delivery, wrapping and other fees.

GOODS DAMAGED OR FAULTY ON DELIVERY

Except where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient’s responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to Combe Asia-Pacific P/L.

PROMOTIONS AND COMPETITIONS

Other Terms and Conditions not listed herein and applying to Combe Asia-Pacific P/L promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail. Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

SUPPLIERS

If you enter into a transaction through Combe Asia-Pacific P/L to purchase products or vouchers for those products supplied directly by a third party, Combe Asia-Pacific P/L is not responsible for the provision of those services or for any misunderstanding between you and the supplier.

In all arrangements involving the direct provision of services by third parties, Combe Asia-Pacific P/L accepts no liability of any kind in connection with or arising from such an arrangement.

RELEASE AND INDEMNITY

You agree to waive any and all claims that you now have or may have in the future against Combe Asia-Pacific P/L and Combe Asia-Pacific P/L’s affiliates and associates which relate to or are incidental to any transaction.

You agree to indemnify and hold Combe Asia-Pacific P/L harmless from and against any and all claims, loss or expense that may be incurred by Combe Asia-Pacific P/L or Combe Asia-Pacific P/L’s affiliates and or associates which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold Combe Asia-Pacific P/L and Combe Asia-Pacific P/L’s affiliates and or associates harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.